Returns
Our policy lasts 15 days. If your purchase is within the 15 days of purchase we will provide you in store credit. If 15 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange.
To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.
Sale items (if applicable)
All sale items are final.
Exchanges (if applicable)
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email to:
customerservice@kidsbal.com
and send your item to:
Kids B.A.L.
P.O. Box 1258 ,
Ballwin MO 63022
Shipping
To return your product, you should mail your product to:
Kids B.A.L.
P.O. Box 1258 ,
Ballwin MO 63022
You will be responsible for paying for your own shipping costs for returning your item and/or items. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
Depending on where you live, the time it may take for your exchanged product to reach you, may vary.
If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.
